Refund and Returns Policy

🌸 Refund & Return Policy — Luli.co

Last updated: March 13, 2026

At Luli.co, we want you to love your purchase. Because our products are personal‑use accessories, we maintain strict hygiene standards to keep every customer safe.

Below is our clear and simple Refund & Return Policy.

1. All Sales Are Final

Due to hygiene and safety standards, we do not accept returns or exchanges on any items unless they arrive damaged or defective.

This ensures every customer receives brand‑new, unworn products.

2. Damaged or Defective Items

If your item arrives damaged or defective, we will make it right.

Please contact us within 7 days of delivery and include:

  • Your order number
  • A photo of the issue

If a replacement is available, we will send one at no cost. If not, we will issue a refund to your original payment method.

3. Wrong or Missing Items

If you received the wrong item or something is missing from your order, contact us immediately and we’ll fix it quickly.

4. Refunds (If Approved)

If a refund is approved:

  • It will be issued to your original payment method
  • Processing time depends on your bank or card provider
  • Shipping fees are non‑refundable

5. Order Cancellations

Orders cannot be canceled once they have shipped. If you need to update your order, contact us as soon as possible.

6. How to Contact Us

For refund or return questions, please reach us through our Contact Page.